FAQs & Resources

Frequently Asked Questions

What’s your refund policy?

In most cases, deposits are non-refundable.

Are passports required?

Yes, passports are required for all international travel departing and returning from the U.S. by air. Currently, cruise lines do not require passports for sailings that depart and return to U.S. ports.

Do you charge fees?

In most cases, no fees are charged. This can vary based on the complexity of the travel request. For air only bookings, there is a small non-refundable service fee per passenger.